Privacy Policy
Clare A Wood Pty Ltd
ABN 46 651 295 948
ACN 651 295 948
Effective Date: July 2026
This Privacy Policy explains how Clare A Wood Pty Ltd, trading as Clare Wood, collects, holds, uses, discloses, stores and protects personal information.
In this Privacy Policy, “Clare Wood”, “we”, “us” and “our” refers to Clare A Wood Pty Ltd. “You” and “your” refers to visitors to our website, subscribers, clients, customers, podcast listeners, event attendees, program participants, social media followers and anyone who interacts with us.
Our website is clarewood.com.
We are based in Queensland, Australia.
By using our website, purchasing from us, subscribing to our email list, downloading our resources, joining our programs, booking a call, attending an event, submitting information to us, or otherwise interacting with us, you agree to the terms of this Privacy Policy.
This Privacy Policy should be read together with our Website Terms and Conditions.
1. Our commitment to your privacy
We respect your privacy and are committed to protecting the personal information we collect and handle.
We aim to handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Spam Act 2003 (Cth), and any other applicable Australian privacy, data, marketing or consumer protection laws.
Where we interact with individuals located outside Australia, including in the United Kingdom or European Union, we will take reasonable steps to comply with any additional privacy obligations that apply to us.
2. What personal information means
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
This may include your name, email address, phone number, billing details, business information, payment history, IP address, website behaviour, communications with us, and other information that can reasonably identify you.
Sensitive information includes information such as health information, racial or ethnic origin, religious beliefs, political opinions, sexual orientation, criminal record, biometric information and other information treated as sensitive under privacy laws.
We generally do not need sensitive information to provide our website, products, programs or services. Please do not provide sensitive information to us unless we specifically request it, it is relevant to the service being provided, and you consent to us collecting it.
3. The information we collect
The types of information we may collect include:
your name;
your business name;
your job title or role;
your email address;
your phone number;
your billing address;
your postal address, where needed;
your payment and transaction details;
information about products, services, downloads, programs, events or resources you purchase, access or register for;
information you provide when booking calls, completing forms, surveys, questionnaires, applications or assessments;
information about your business, revenue, profit, cashflow, goals, challenges, team, marketing, offers, clients, expenses, pricing, systems and strategy;
information shared during coaching, consulting, workshops, programs, webinars, events or client communications;
testimonials, feedback, reviews, comments, survey responses or case study information you provide;
social media handles or profile information when you interact with us on social media;
information about your communication preferences;
information about your interactions with our emails, website, advertisements and content;
technical information such as your IP address, browser type, device type, location data, operating system, time zone, referring website, pages viewed, links clicked and website usage behaviour;
audio, video, chat, transcript or recording data where you attend a recorded webinar, workshop, coaching call, podcast interview, event or online session;
any other information you voluntarily provide to us.
Some business information may not be personal information by itself. However, if business information is connected to you as an individual, we may treat it as personal information.
4. How we collect information
We may collect personal information when you:
visit our website;
complete a contact form;
book a call;
subscribe to our email list;
download a free resource;
register for a webinar, masterclass, challenge, training, workshop or event;
purchase a digital product, service, course, program, membership, coaching offer or other product;
complete an application, questionnaire, survey or onboarding form;
attend a coaching call, workshop, webinar, event or program;
submit client information, business information, financial information or strategy documents;
communicate with us by email, phone, social media, direct message, video call, chat or other communication platform;
interact with our website, emails, advertisements, podcasts, videos or social media channels;
provide a testimonial, review, comment, case study, voice note, file, image, screenshot or other content;
enter a promotion, giveaway or competition;
apply to work with us, collaborate with us, interview with us, or provide services to us;
otherwise provide information to us.
We may also collect information automatically through cookies, analytics tools, tracking pixels, embedded content, web beacons, advertising tools and similar technologies.
5. Information collected from third parties
We may collect personal information from third parties where it is lawful and reasonable to do so.
This may include information from:
payment processors;
booking platforms;
email marketing platforms;
webinar and video conferencing platforms;
course, membership or learning platforms;
customer relationship management systems;
analytics providers;
advertising platforms;
social media platforms;
podcast platforms;
contractors, team members or service providers;
public websites, directories or business listings;
referral partners, affiliates or collaborators;
your accountant, bookkeeper, team member, assistant or other representative, where you have authorised them to share information with us.
If you provide us with personal information about another person, you confirm that you have that person’s consent or other lawful authority to provide the information to us.
6. Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information for purposes including:
operating our website and business;
providing products, services, coaching, consulting, programs, events, downloads, resources and support;
processing purchases, payments, refunds, subscriptions, payment plans and invoices;
communicating with you;
responding to enquiries, applications, bookings and support requests;
delivering free and paid resources;
managing client relationships;
reviewing applications for coaching, programs, services, speaking or collaborations;
providing business coaching, strategic advice, education, training, resources and support;
personalising your experience with us;
sending administrative, transactional and service-related communications;
sending marketing communications where permitted by law;
segmenting our email list or tailoring content based on your interests, behaviour or previous interactions;
running webinars, masterclasses, podcasts, workshops, challenges, events, launches and promotions;
recording calls, trainings or events where this has been disclosed;
managing testimonials, reviews, case studies and feedback;
improving our website, products, services, content, marketing, systems and customer experience;
measuring website, advertising, email and content performance;
conducting market research and customer surveys;
managing contractors, suppliers, partners, affiliates and professional advisors;
preventing fraud, spam, abuse, security threats and unauthorised access;
complying with legal, accounting, tax, insurance, regulatory and record-keeping obligations;
enforcing our Website Terms and Conditions or other agreements;
protecting our legal rights, business interests, clients, users and community.
We do not sell your personal information.
7. Business, financial and coaching information
As part of our business coaching, consulting, programs, workshops, resources and services, you may choose to share information about your business, finances, goals, revenue, profit, expenses, cashflow, pricing, offers, marketing, team, clients, systems or strategy.
We treat this information seriously and use it for the purpose of providing the relevant product, service, program, support or communication.
You are responsible for ensuring that any information you provide to us is accurate, current and complete.
Our content and services are general in nature unless expressly agreed otherwise in a separate written agreement. Nothing we provide should be taken as personalised financial advice, taxation advice, accounting advice, legal advice, investment advice, psychological advice or other regulated professional advice.
8. Artificial intelligence, automation and technology tools
We may use artificial intelligence tools, automation tools and other technology platforms to help us operate our business, improve efficiency and provide our products and services.
This may include tools that assist with:
administration;
content drafting;
research;
planning;
summaries;
transcription;
note-taking;
client support;
email marketing;
customer relationship management;
data analysis;
workflow automation;
advertising;
website analytics;
document organisation;
product and service improvement.
Where we use AI or automation tools, we aim to use them responsibly and with appropriate human oversight.
We do not intentionally enter sensitive personal information into publicly available AI tools unless it is necessary, appropriate and handled in accordance with our legal obligations and internal privacy practices.
We may enter de-identified, anonymised or general business information into AI tools to assist with content creation, strategy, planning, education, research or service delivery.
We do not intentionally use your personal information to train public AI models.
AI-assisted outputs may contain errors, omissions, outdated information, inaccuracies or assumptions. We review AI-assisted outputs where appropriate, but we do not guarantee that AI-assisted content or analysis will be accurate, complete, secure, current or suitable for your circumstances.
You should not submit sensitive personal information, confidential third-party information, passwords, payment details, health information or information you are not authorised to share through our forms, tools, surveys, chat functions, emails, documents or platforms unless we specifically request it and it is necessary for the relevant service.
9. Automated decision-making and profiling
We may use technology to help us understand user behaviour, segment our audience, tailor content, recommend relevant resources, analyse marketing performance, improve customer experience and decide which communications may be most relevant to you.
For example, we may use your website visits, email clicks, purchases, form responses, downloads or event registrations to determine what content, offers or reminders may be relevant to you.
We do not use automated decision-making to make decisions that have a legal or similarly significant effect on you without appropriate human involvement.
10. Email marketing and communications
If you subscribe to our email list, download a resource, register for an event, purchase from us, book a call, join a program or otherwise provide your details, we may send you emails or other communications where we have your consent or are otherwise permitted by law.
Our marketing communications may include newsletters, podcast updates, business tips, offers, launch emails, event invitations, free resources, educational content, reminders, surveys and promotional material.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the relevant email or by contacting us.
We will take reasonable steps to process unsubscribe requests in accordance with applicable laws.
Even if you unsubscribe from marketing emails, we may still send you non-marketing communications, including emails about purchases, bookings, payments, services, client access, legal updates, program participation, account matters or administrative issues.
11. Cookies, analytics, pixels and tracking technologies
Our website may use cookies, pixels, web beacons, tags, analytics tools, advertising technologies and similar tracking technologies.
These tools may collect information about how you use our website, emails, advertisements and online content.
We may use these technologies to:
operate our website;
remember your preferences;
improve user experience;
understand website traffic and behaviour;
measure email, content and advertising performance;
run advertising and remarketing campaigns;
deliver more relevant content and offers;
prevent spam, fraud and abuse;
improve our products, services and marketing.
Cookies are small data files placed on your browser or device. They are not the delicious kind. Tragic, but true.
You can usually disable or delete cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
12. Google Analytics, advertising and social media tools
We may use Google Analytics, Google Ads, Meta/Facebook advertising tools, Instagram advertising tools, LinkedIn advertising tools, Pinterest advertising tools, YouTube tools and other analytics, advertising or social media platforms.
These platforms may collect or receive information from our website, emails, advertisements and online properties, and may use that information to provide measurement services, advertising services, analytics, reporting, audience insights and remarketing.
Your interactions with third-party platforms are also governed by their own privacy policies, settings and terms.
You can manage some advertising preferences through your browser settings, device settings and the privacy or advertising settings provided by the relevant third-party platform.
13. reCAPTCHA and spam protection
Our website may use Google reCAPTCHA or similar tools to help prevent spam, fraud, abuse and automated misuse of our website.
These tools may collect hardware, software, device, application and usage information and send that information to Google or another provider for analysis.
Use of reCAPTCHA is subject to the relevant provider’s privacy policy and terms.
14. Payment information
We may use third-party payment processors to process payments, payment plans, subscriptions, deposits, invoices, refunds and transactions.
We do not store full credit card details on our own systems.
Payment processors may collect and process payment information, billing details and transaction data in accordance with their own privacy policies, security standards and terms.
While we take reasonable steps to work with reputable payment providers, no payment system, website, platform or internet transmission is completely secure.
15. Call, event and webinar recordings
We may record coaching calls, group calls, webinars, masterclasses, workshops, podcast interviews, trainings, meetings or events.
Where a session is recorded, we will take reasonable steps to notify participants.
Recordings may capture your name, image, voice, chat messages, questions, comments or other information you choose to share.
Recordings may be used for purposes including:
delivering replays to participants;
internal training;
client support;
quality improvement;
educational resources;
promotional content, where you have provided consent or where otherwise permitted.
If you do not want to appear in a recording, you can keep your camera off, use a display name that does not identify you, avoid sharing personal information in the chat, or contact us before the session to discuss your concerns.
16. Testimonials, reviews and case studies
If you provide a testimonial, review, comment, message, screenshot, image, video, audio, case study information or other feedback, you give us permission to use, reproduce, edit for clarity, publish, display and share that content for promotional, educational or business purposes, unless you tell us otherwise in writing.
We will take reasonable steps not to alter testimonials in a way that changes their meaning or makes them misleading.
If your testimonial or case study includes sensitive, financial, business or personal information, we may ask for your consent before publishing it in an identifiable way.
17. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:
contractors, team members, virtual assistants and service providers;
payment processors;
accountants, bookkeepers and tax advisors;
lawyers and professional advisors;
website developers and hosting providers;
email marketing platforms;
customer relationship management platforms;
scheduling and booking platforms;
webinar, video conferencing and event platforms;
course, membership and learning platforms;
podcast hosting and production providers;
transcription, note-taking and AI tool providers;
analytics and advertising providers;
social media platforms;
IT, cybersecurity and cloud storage providers;
delivery partners, collaborators, referral partners or affiliates;
fraud prevention, spam prevention and security providers;
debt recovery providers, where applicable;
insurers;
government agencies, regulators, courts, tribunals or law enforcement bodies where required or authorised by law.
We may also disclose information where:
you have consented;
disclosure is required or authorised by law;
disclosure is necessary to protect our rights, property, business, users, clients or safety;
disclosure is necessary to investigate or respond to suspected fraud, unlawful activity, security issues or misuse of our website, products or services;
our business is sold, merged, restructured or transferred, provided reasonable confidentiality protections are in place.
18. Overseas disclosure and storage
Some of the third-party platforms and service providers we use may store, process or access information outside Australia.
This may include providers located in countries such as the United States, Canada, the United Kingdom, the European Union, New Zealand, the Philippines or other jurisdictions.
Where we disclose personal information overseas, we take reasonable steps to work with reputable providers and to ensure appropriate privacy and security protections are in place.
However, overseas providers may be subject to laws in their own jurisdictions.
19. How we protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These steps may include:
using reputable third-party platforms and service providers;
password protection;
access controls;
limiting access to people who need the information to perform their role;
secure payment processors;
secure cloud storage;
business systems with security settings;
staff and contractor confidentiality expectations;
reasonable administrative, technical and physical safeguards;
reviewing and updating systems where appropriate.
No method of transmission over the internet, website, email, cloud platform, payment gateway, AI tool or electronic storage system is completely secure.
You provide information to us at your own risk.
20. Data breaches
A data breach may occur if personal information is lost, accessed, disclosed, altered or misused without authorisation.
If we become aware of a suspected or actual data breach, we will take reasonable steps to assess the issue, contain the breach, reduce the risk of harm and determine whether notification is required.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
21. How long we keep personal information
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide our products and services, operate our business, comply with legal obligations, resolve disputes, enforce agreements and maintain business records.
Retention periods may vary depending on the type of information and the reason we hold it.
For example, we may need to keep transaction, invoice, payment and tax records for accounting and legal purposes.
When personal information is no longer needed, we will take reasonable steps to delete, destroy, de-identify or anonymise it.
22. Accessing and correcting your personal information
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before responding to an access or correction request.
We will respond to requests within a reasonable time.
In some circumstances, we may refuse access or correction where permitted by law. If we refuse a request, we will explain why, unless it would be unreasonable or unlawful to do so.
23. Requesting deletion of your information
You may ask us to delete personal information we hold about you.
We will take reasonable steps to delete or de-identify personal information where appropriate.
However, we may need to retain certain information where required or permitted by law, including for legal, accounting, tax, insurance, dispute resolution, contractual, fraud prevention, security or legitimate business purposes.
24. Choosing not to provide personal information
You do not have to provide personal information to us.
However, if you choose not to provide information we reasonably need, we may not be able to provide you with certain products, services, resources, support, communications, bookings, programs or access.
You may still be able to browse parts of our website without providing personal information.
25. Children and minors
Our website, products, services, programs and resources are intended for adults.
We do not knowingly collect personal information from children under 18.
If you are under 18, you must not use our website, purchase from us, submit information to us or participate in our programs without consent from a parent or guardian.
If we become aware that we have collected personal information from a person under 18 without appropriate consent, we will take reasonable steps to delete that information.
26. Third-party websites and platforms
Our website, emails, social media, podcasts, products and resources may contain links to third-party websites, platforms, tools, resources, products or services.
We are not responsible for the privacy practices, security, content, accuracy, availability or policies of third-party websites or platforms.
When you access a third-party website or platform, you should review its privacy policy and terms.
27. Social media
If you interact with us on social media, your information may also be collected, held and used by the relevant social media platform.
This may include your profile information, comments, messages, reactions, shares, tags, posts, photos, videos and interactions.
Your use of social media platforms is governed by the privacy policies and terms of those platforms.
Please be mindful when posting or sending personal, confidential or sensitive information through social media.
28. International users
Our business is based in Australia.
If you access our website or services from outside Australia, you acknowledge that your information may be collected, transferred, stored and processed in Australia and other countries where we or our service providers operate.
If you are located in a jurisdiction with additional privacy rights, you may contact us to exercise those rights and we will respond where required by applicable law.
29. Making a privacy complaint
If you have a question, concern or complaint about how we handle your personal information, please contact us first so we can try to resolve it.
You can contact us at:
Email: admin@clarewood.com
Website: clarewood.com/contact
Please include your name, contact details and a clear description of your concern.
We will respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
30. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, products, services, technology, legal obligations or privacy practices.
The updated version will be published on our website with a new effective date.
Your continued use of our website, products, services or communications after an updated Privacy Policy is published means you accept the updated Privacy Policy.
31. Contact us
For privacy-related questions, access requests, correction requests, unsubscribe issues or complaints, please contact us at:
Clare A Wood Pty Ltd
ABN 46 651 295 948
ACN 651 295 948
Email: admin@clarewood.com
Website: clarewood.com/contact
Location: Queensland, Australia